FAQ's

All The Answers You Need

We dispatch all of our orders 'up to two working days after' the order is placed. If we can dispatch the day after you order, we will.

All orders (UK Mainland) are dispatched via Royal Mail 1st Class Recorded service as standard.

We dispatch 4 days per week - Monday to Thursday inclusive.

PLEASE NOTE: Brownies are baked on the day of dispatch and have a shelf-life of 7-10 days when kept in an airtight container and refrigerated upon arrival.

How long does delivery take?

All of our goods (with some exceptions) are dispatched via Royal Mail 1st Class Recorded service.

When your order has been dispatched, you will receive an email from us which will contain the tracking/consignment number.

How will my order be delivered?

Yes, someone will need to accept the delivery and sign for it. If there is nobody home, Royal Mail will leave a card for the item to be collected the following day from the nearest Post Office. In most cases, they WILL NOT leave with a neighbour.

Does the recipient need to be home to accept delivery?

If you are unfortunate enough to experience a lost parcel, please get in touch at your earliest opportunity in order for us to resolve the issue quickly & efficiently. When orders are lost or damaged, we provide the purchaser with the choice of an immediate replacement or a full refund including postage costs.

What happens if my order doesn't arrive?

Some of our products are available to be produced 'gluten free' and made individually using gluten free ingredients. There is always going to be a small chance of cross-contamination and, therefor, if you have severe allergies to certain products it would be advisable NOT to purchase from us as we cannot guarantee 100% safety.

Are your products gluten free?

Some of our products are dairy free. (See information on each product listing). If you have any severe allergies to certain products it would be advisable NOT to order from us as we cannot guarantee 100% safety.

Are your products dairy free?

Get in touch with us as soon as possible. We will look into it immediately and either arrange an immediate replacement or a full refund including postage costs.

My order has arrived damaged. What should I do?

Absolutely! At Mode and Grace, we understand the essence of timing when it comes to celebrating special moments and creating unforgettable memories. To order one of our delectable postal brownie gifts for a specific date in the future, simply choose your desired brownie box, customise it to your liking, and provide the preferred delivery date during checkout. We will lovingly prepare and dispatch your order, so it arrives on the requested day.

FAQ'S