Gluten Free Brownies by Post
Building any business takes time, but what takes the most time is nurturing the customer relationship in order to build the brand. Starting out at the bottom, from a home kitchen, is what has given us the opportunity to move forwards slowly & successfully without the financial pressures faced by many start-ups, and to build upon those customer relationships throughout our steady growth. A family 'micro' team of three extremely talented & committed individuals, each bringing to the table their own valuable talents in the most crucial areas of the business, which has been just one of the strengths of Mode & Grace, and the secret to its continuing success.
How it all began...
Our 'Floral Brownies' Mission Statement
To deliver exceptional, innovative, edible gift-boxes to those who are seeking something very different from the current 'artisan foods' market, focusing on appearance, taste, quality, personal service and clear value for money. We aim to take every aspect of the product & purchase experience a step further in order to continually surprise & delight our customers and make them feel special.
THE SPECIFICS OF WHAT WE DO
From the outside you would be forgiven for thinking that we are "just another cake baker". Please allow us to explain why there is so much more to what we do than simply baking cakes.
(It's so much more than Floral Brownies & Gifts-Boxes)
No two ingredient suppliers are the same and many artisan makers may overlook this fact.
Suppliers ought to be seen as an integral part of your team because they are absolutely crucial to the look, taste & feel of your product. Not to mention the importance of stock availability & reliability of delivery.
All these facts are taken into consideration when choosing suppliers for our ranges, not to mention that we only use exceptional quality stock as standard.
To sell the best goods on the market you can only produce them with the best ingredients.
Until you get involved with edible flowers and use them commercially to literally be eaten, it's hard to believe how incredibly difficult they are to work with. It isn't an easy task at all and, there are some serious skills required. Perfecting this aspect is time consuming to say the least. We have committed to over 300 hours of our time combined to more 'trial & error' development with the end results reflecting our efforts.
We have spent hour after hour, painstakingly perfecting the recipe for each of our products. Prior to allowing anything leave our premises we want to be certain that not only do they look exceptional, they also taste divine and are not in any way compromised by a short shelf-life. And, with a texture perfected through hours of research followed by weeks of 'trial & error', M&G would confidently provide an award winning bakery with some serious competition (That's even before our introduction of edible flowers).
We only use independent suppliers. We don't purchase any of our ingredients from multinational organisations, ever. Where possible, our ingredients are purchased from local suppliers, small artisan enterprises & family concerns. Sometimes this is a more expensive choice to make in order to retail our products competitively and with a reasonable profit margin. But these small businesses need our support
Mode & Grace are much more than sweet treats & baked goods. Our entire focus is upon the experience you will discover when purchasing from us. From finding out about us, learning about what we do and, discovering the remarkable products which are carefully hand-made for you to enjoy, through to the receipt of your order, and onto seeing, indulging, tasting & devouring our specialist, creative work.
Mode & Grace are much more than sweet treats & baked goods. Our entire focus is upon the experience you will discover when purchasing from us. From finding out about us, learning about what we do and discovering the remarkable products which are carefully hand-made for you to enjoy, through to the receipt of your order, and onto seeing, indulging, tasting & devouring our specialist, creative work.
* A manner of acting or doing; a particular type or form of something
* A designated condition or status, as for performing tasks/responding to a problem.
* elegance or beauty of form, manner, motion, or action.
* a pleasing or attractive quality or endowment.
It's simply the way we do things.
THE FLORAL BROWNIE PEOPLE
"Every business is only as good as its people".
POSTAL & RETURNS
MODE & GRACE
19 Cotman Close
HOURS: MON-FRI 8AM-5PM SAT/SUN CLOSED.
T: 07721 984643
Delivery & Order Enquiries:
Whatsapp - Craig 07721984645
THE CREATIVE FOUNDERS
Invented and launched in 2020 by Craig & Sara Walker, a husband & wife team of two very talented individuals. The Mode & Grace brand is now enjoyed by brownie lovers in homes throughout the UK and Europe, and as of recently, the Middle East has been added to the list via one of the Worlds leading food companies.
Chief Baker & Chocolatier.
Mode & Grace is the brain-child of Sara Walker, a married mother of two, keen photographer and psychotherapy student.
Sara is the researcher of suppliers & ingredients, and the maker of all M&G products. She is the exceptionally talented chief baker & tempered-chocolate maker behind every single product we sell, whilst being responsible for everything ever painstakingly perfected during the 100's of hours spent in product development.
Design, sales, customer service, marketing.
Obsessed with everything 'arty', from illustration, to oil painting & urban sketching.
With an avid interest in business and marketing, Craig is in the driving seat of everything sales related. Responsible for social media, trade sales, market creation, email marketing & more, he has more than enough to do... in-between faffing about with a paintbrush!
VALUE FOR MONEY
Anyone can purchase cakes of every size, flavour & description from a local source. We know this. But what we do is very special indeed. The time we take to produce both a visually impressive product, combined with the research we carry out prior to the look, feel & taste of the products we sell is paramount to our Brand. Mode & Grace add incredible value to every purchase by providing the recipient with a remarkable experience from beginning to end.
No business would exist without customers, that's a given. So, we treat all of our customers like friends and always go the extra mile wherever we see the opportunity to surprise & delight. It's our standard priority to be contactable whenever there are delivery problems, product questions, and any special requirements, with emails answered the same day, every time and the ability to be contacted by telephone with simplicity.
We are committed to producing the highest quality of food possible so that your experience with us is nothing short of exceptional. We start by using only premium ingredients in all aspects of product creation, from flavour and texture down through dispatch time, packaging and delivery. We want our customers' experience with us not only delicious, but also memorable!