How long does delivery take?
We dispatch all of our orders 'up to two working days' after the order is placed. If we can dispatch the day after you order, we will.
How will my order be delivered?
All of our goods (with some exceptions) are dispatched via DPD on a 'Next Day' service.
Do I need to be home to accept delivery?
What time will my parcel be delivered?
Your delivery can be anytime between 7am & 9pm, although you will receive a 1-hour delivery window on the intended day of delivery.
What happens if my order doesn't arrive?
If you are unfortunate to experience a lost parcel, please get in touch at your earliest opportunity in order for us to resolve the issue quickly & efficiently. When orders are lost or damaged, we provide the purchaser with the choice of an immediate replacement or a full refund including postage costs.
Are your products gluten free?
Some of our products are available to be produced 'gluten free' and made individually using gluten free ingredients. There is always going to be a small chance of cross-contamination and, therefor, if you have severe allergies to certain products it would be advisable NOT to purchase from us as we cannot guarantee 100% safety.
Are your products dairy free?
Some of our products are dairy free. (See information on each product listing). If you have any severe allergies to certain products it would be advisable NOT to order from us as we cannot guarantee 100% safety.
My order has arrived damaged. What should I do?
Get in touch with us as soon as possible. We will look into it immediately and either arrange an immediate replacement or a full refund including postage costs.
Do you make special products to order?