Delivery

How long does delivery take?


We dispatch all of our orders 'up to two working days' after the order is placed. For example, If your order is placed on: Monday/Tuesday/Wednesday - Thursday Dispatch - Arrival Friday. Friday/Saturday/Sunday - Tuesday dispatch - Arrival Wednesday. We do not dispatch goods on Friday, Saturday or Sunday.




How will my order be delivered?


We currently use Royal Mail and all goods are dispatched on a 'Next Day - Tracked & Signed For' service.




Do I need to be home to accept delivery?


Yes. Someone must be available at the delivery address to accept delivery and to sign for the parcel. If there is nobody present when the parcel arrives, the Postman will leave a card and you will be given the option to collect the parcel from your nearest Post Office counter within 24 Hours.




What time will my parcel be delivered?


Royal Mail can delivery anytime between 7am & 6:30pm. We are currently unable to provide an exact time of arrival.




What happens if my order doesn't arrive?


When orders are lost or damaged, we provide the purchaser with the choice of an immediate replacement or a full refund including postage costs.





Allergens

Are your products gluten free?


Some of our products are available to be produced 'gluten free' and made individually using gluten free ingredients. There is always going to be a small chance of cross-contamination and, therefor, if you have severe allergies to certain products it would be advisable NOT to purchase from us as we cannot guarantee 100% safety.




Are your products dairy free?


Some of our products are dairy free. (See information on each product listing). If you have any severe allergies to certain products it would be advisable NOT to order from us as we cannot guarantee 100% safety.





Damaged Goods

My order has arrived damaged. What should I do?


Get in touch with us as soon as possible. We will either arrange an immediate replacement or a full refund including postage costs.





Special Orders

Do you make special products to order?


Yes. Contact us with your enquiry here and we will take a look at your request.





Frequently Asked Questions

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Mode & Grace Ltd | 5 The Old Bakery | George Street | Todmorden | West Yorkshire | OL14 5QD. 

Copyright 2021. Mode & Grace Ltd.