Delivery & Returns

DELIVERY POLICY


IMPORTANT INFORMATION REGARDING DELIVERY OF OUR PRODUCTS


We dispatch your orders with DPD who provide us with a NEXT-DAY weekday service.
The cost of this service to all purchasers is £5.95 as standard.

Alternatively, we also offer a weekend delivery option:

Saturday Service @ £12.50
Sunday Service @ £15.00

Mondays are not a delivery day that we are able to offer.

FAILED DELIVERIES:

When an order is placed with us, your delivery details & contact number/email address are all added to our DPD Collection & Dispatch system.

You will be notified of your 1 hour time slot by DPD via text message, email or both on the day of delivery.

It is YOUR responsibility to ensure that a recipient is present at the delivery address during this time to accept the delivery. 

If for any reason there will be nobody available to take the allocated time delivery:

* You are given the choice of replying to the email/text notification in advance of the delivery to change the delivery address, request a safe-place or re-deliver the following day.

We are NOT responsible for incidents in which parcels are: 

Returned to depot, delivered to the nearest post-Office, delivered to a collection point, left with a neighbour, left in a safe place because there was either nobody at the address or the door was unanswered.

DPD DRIVERS WILL NOT LEAVE WITHOUT KNOCKING!

Ample notification & opportunity is provided through many communication channels to allow you to plan the receipt at the specified delivery address.

If you are sending a gift:

It is YOUR responsibility to ensure that the recipient is aware of the delivery in advance and that they are provided with the necessary time-slot, together with the option to make delivery changes as provided.


It is also YOUR responsibility to ensure ALL addresses, email addresses and contact numbers are correct.
 

 

If Mode & Grace receives no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods as described and with no problems.

 

Returns Policy

Mode & Grace aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions:

 

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection/return or replacement. Mode & Grace is not responsible for paying shipment costs unless by prior agreement. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon agreement of the disposition of said Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact Mode & Grace within 28 days to arrange collection / return or replacement.

On occasion, chocolate toppings may have cracks. Due to the nature of hardened chocolate - These do not consitutute as faulty of damaged.

Mode & Grace is not responsible for paying shipment costs unless by prior agreement. Goods must be returned in their original condition with all packaging and documentation. Upon agreement of disposition of the faulty Goods, either replacement goods will be sent or the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Mode & Grace within 10 days and arrange collection / return or replacement. Mode & Grace is not responsible for paying shipment costs unless by prior agreement. Upon agreement of the disposition of the damaged Goods, either replacement goods will be sent or the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Mode & Grace within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.

If you wish to return Goods to Mode & Grace for any of the above reasons, please contact us using the details below to make the appropriate arrangements.

Mode & Grace reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

Any use or enjoyment that you may have already had out of the Goods;

Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.